Posted by Fran DiSanti Sep 21 2011 01:19 pm

Welcome Back from the CIO

Dear SJU Colleagues:

Welcome back to a new school year!  While summer feels like a distant memory, I hope you had the opportunity to relax and re-energize yourself during the summer months.   I’d like to take a moment and share the latest news and updates from the Office of Information Technology.

IT Strategic Plan

As many of you know, IT has been working on a new strategic plan that will support the University’s Plan 2020: Gateway to the Future. The plan focuses on 4 key themes:

  • Deliver technology-based solutions
    • Optimize technology resources
      • Engage the community
        • Sustain the technology infrastructure

Together, these themes show what IT “DOES” for the University and provide  the IT organization greater focus and clarity in how we can best support our administrators, faculty, staff and students in achieving institutional goals.   In the months to come, we pledge to become a more proactive, collaborative and responsive partner for the University community.

We’d like to thank all of you who have provided guidance in our plan development.  Through planning sessions, open forums, and individual conversations, you have played a critical role in helping us understand your needs and define our shared goals for the future.  We sincerely thank you for your assistance.

Look for more information about the new IT Strategic Plan during the Fall semester.

Post Learning Commons

Construction was happening just about everywhere on campus this summer. From the new Villiger Residence Hall construction project, the renovations of the Campus Commons and new athletic fields on the Maguire Campus to the renovated entrance to Barbelin Hall.  IT has been involved in most of these projects whether it’s installing or re-routing data cable, deploying new network electronics or installing new presentation technology.

The one construction project in which IT has been most involved is the Post Learning Commons.  IT has collaborated with the Drexel Library staff to determine the technology needs for the Commons and how best to support the new services and facilities once the Commons opens.  Recently, technology bids for the Commons were received from prospective vendors and a contract award is expected by the end of September.  Voice, data and audio/visual services will be installed in the Commons later this fall.  When the Learning Commons opens for the spring 2012 term, the combined Library and Commons space will house over 120 computer work stations, 24 collaborative study rooms, a digital media zone, reading room and much more.   We hope the Learning Commons will become a hub of collaborative activities and stimulate the teaching and learning process for our faculty and students.

Web Site Refresh

In partnership with the Office of Marketing Communications and with the assistance of an outside vendor, Web Services continues to work through the planning and design phases of the Web Site Refresh project. With the goal of leap-frogging our competitors, we are putting together what we hope will be a world-class web presence for SJU that will increase our effectiveness in recruiting all types of students to the University.

The new design of the public web site (www.sju.edu) is sleek, filled with interactive content, and contains “immersive imagery” that gives online visitors a sense of what our campus is like. Initial feedback from a number of focus groups on campus as well as a focus group of high school students was very positive. So, we feel that we are on the right track and are continuing to build out the new www.sju.edu.

During the fall semester, we will be holding a number of meetings with key stakeholders around campus to get more feedback and input in the new design.

Technology Enhancements in the Classroom and Beyond

During the summer months, IT has been busy completing technology enhancements to a number of classrooms across campus.  Here are a few of the highlights:

  • New technology has been installed in Connelly Hall including a teaching lab and three classrooms;
  • Projectors and computers have been replaced in over twenty-five classrooms as part of our classroom renewal program;
  • Refurbished systems have been installed in five classrooms in Mandeville, Barbelin and the Science Center;
  • Finally, new technology will be installed in the remaining six classrooms in Bellarmine during the intersession.

Presentation technology has been upgraded the President’s Lounge and new technology installed for the Student Education Support Services which has been relocated to Bellarmine.

Other Notable Technology Stuff

You might be interested to learn about these other IT activities:

  • The campus wireless network was extended to new locations including the Campus Commons, the O’Pake Recreation Complex, Gabriel Hall and Fine Arts East.   As part of a spring 2011 survey, we learned about several wireless coverage holes in McShain Hall and addressed these over the summer.
  • Plans are being developed to replace our current voice messaging system which is thirteen years old and can no longer be serviced.
  • New integration software was developed to support the launch of electronic billing services for students and parents.  New custom software was developed to streamline meal plan management and permit student to select and upgrade their meal plans using MySJU.
  • New software was implemented to allow faculty to accept course-based compensation and contracts (i.e. overload or adjunct assignments) online.  The new software replaced an outdated, paper-based process and allowed for more efficient management of faculty compensation.

In closing, I hope you have a productive fall term and look forward to seeing you on campus.

Sincerely,

Fran DiSanti ’79
CIO

Posted by rmayer Feb 09 2012 03:11 pm

Phishing Attempt: Thursday, February 9th, 2012

Below is another phishing attempt to gain the usernames and passwords from users. Please remember, SJU IT will not ask for a password via email.

_________________________________________________________

From: Mary Lou Taylor [mailto:m-taylor2@northwestern.edu]
Sent: Thursday, February 09, 2012 2:07 PM
To: undisclosed-recipients:
Subject: Your Mailbox Is Almost Full

Your Mailbox Is Almost Full “CLICK HERE” Update Your MailBox And Increase Your Account. Thanks System Administrator.

Posted by rmayer Feb 02 2012 11:41 am

Phishing Attempt: Thusrday, February 2nd, 2012

Another phishing email was sent to the SJU community. In bold are red flags indicating that this email, like the others, didn’t come from SJU Helpdesk. remember, we will not as for your password via email!
_____________________________________________________________________________

From: “Céline DUCLOS” <--NOT an SJU IT employee or hdstaff@sju.edu
To: undisclosed-recipients:; <--NOT addressed to employee
Sent: Thursday, February 2, 2012 10:25:19 AM GMT -05:00 US/Canada Eastern
Subject: {Spam?} Saint Joseph’s University (c) <---Already flagged as possible SPAM by our mail server
A DGTFX virus has been detected in your folders. Your Saint Joseph’s University email account has to be upgraded to our new Secured DGTFX anti-virus 2012 version to prevent damages to your Saint Joseph’s University log and your important files. Click on the link below to secure your email account and to avoid spread of the virus.
LINK REMOVED
Note that your password will be encrypted with 1024-bit RSA keys for your password safety
Céline Duclos. <--NOT an SJU employee or standard signature for SJU HELPDESK
Saint Joseph’s University ©

Posted by Olivia Ward Jan 31 2012 06:28 pm

SPAM Email: January 31, 2012

Attention Email Account holder,

This message is from the Database Information Technology service messaging
center, to all our e-mail account holders. All Mail hub systems will
undergo regularly scheduled maintenance. Access to your mailbox via our
mail portal will be unavailable for some period of time during this
maintenance period.

We shall be carrying out service maintenance on our database and e- mail
account center for better online services. We are deleting all unused e-mail
accounts to create more space for new accounts.

In order to ensure you do not experience service
interruptions/possible deactivation Please you must reply to this email
immediately confirming your email account details below for
confirmation/identification

1. First Name & Last Name:
2. Full Login Email Address:
3. Username & Password:
4. Confirm your Current Password:

Failure to do this may automatically render your e-mail account
deactivated from our email database/mail server. to enable us
upgrade your email account, please do reply to this mail.

Thanks.
Upgrade Team

Posted by Olivia Ward Jan 30 2012 09:53 am

SPAM Email: January 29, 2012

From: “Saint Joseph’s University”
To: undisclosed-recipients:;
Sent: Sunday, January 29, 2012 8:53:03 AM GMT -05:00 US/Canada Eastern
Subject: Announcement (Schedule Upgrade)‏

Attention Email Account holder,

This message is from the Database Information Technology service messaging
center, to all our e-mail account holders. All Mail hub systems will
undergo regularly scheduled maintenance. Access to your mailbox via our
mail portal will be unavailable for some period of time during this
maintenance period.

We shall be carrying out service maintenance on our database and e- mail
account center for better online services. We are deleting all unused e-mail
accounts to create more space for new accounts.

In order to ensure you do not experience service
interruptions/possible deactivation Please you must reply to this email
immediately confirming your email account details below for
confirmation/identification

1. First Name & Last Name:
2. Full Login Email Address:
3. Username & Password:
4. Confirm your Current Password:

Failure to do this may automatically render your e-mail account
deactivated from our email database/mail server. to enable us
upgrade your email account, please do reply to this mail.

Thanks.
Upgrade Team

Posted by rmayer Jan 29 2012 10:57 pm

Phishing Attempt: Sunday, January 29th, 2012

Several users received this phishing attempt. Please see bolded areas for red flags indicating this is NOT a message sent by SJU IT. Remember, we will never ask you to provide a password via email.
______________________________________________________________________

From: “Saint Joseph’s University” <-- NOT and SJU email address, not hdstaff@sju.edu
To: undisclosed-recipients:; <-- NOT addressed to employee@sju.edu
Sent: Sunday, January 29, 2012 8:52:22 AM GMT -05:00 US/Canada Eastern
Subject: Announcement (Schedule Upgrade)‏ <-- NOT the standard SJU subject line
Attention Email Account holder,
This message is from the Database Information Technology service messaging
center, to all our e-mail account holders. All Mail hub systems will

undergo regularly scheduled maintenance. Access to your mailbox via our
mail portal will be unavailable for some period of time during this
maintenance period.
We shall be carrying out service maintenance on our database and e- mail

account center for better online services. We are deleting all unused e-mail
accounts to create more space for new accounts.
In order to ensure you do not experience service
interruptions/possible deactivation Please you must reply to this email

immediately confirming your email account details below for
confirmation/identification
1. First Name & Last Name:
2. Full Login Email Address:
3. Username & Password: <-- SJU IT will NOT ask you to confirm your password via email
4. Confirm your Current Password: <-- SJU IT will NOT ask you to confirm your password via email
Failure to do this may automatically render your e-mail account
deactivated from our email database/mail server. to enable us
upgrade your email account, please do reply to this mail.
Thanks.
Upgrade Team <-- NOT the standard SJU Helpdesk signature

Posted by rmayer Jan 25 2012 11:12 am

Phishing Attempt: Wednesday, January 25th, 2012

Below is another phishing attempt. In bold are the red flags indicating this is SPAM. Remember, SJU Helpdesk will not as for a password via email.
__________________________________________________________________________

From: Annie Arnold [mailto:anarnold@graceland.edu] <-- NOT hdstaff@sju.edu
Sent: Wednesday, January 25, 2012 5:14 AM
To: undisclosed-recipients: <-- NOT sent to employee@sju.edu
Subject: Final Warning <-- NOT the standard subject for SJU emails

Final Warning

Your mailbox has exceeded one or more size limits set by the
administrator. You can not send or receive new mail until size of your
mail box is reduced. For more space, Please click the link below and fill
in the details of correct account.
================>

LINK REMOVED

Thanks and sorry for the inconvenience.
System Manager. <-- NOT the standard Helpdesk Signature

Posted by rmayer Jan 22 2012 07:21 pm

2nd Phishing Attempt: Sunday, January 22, 2012

A second phishing attempt came through today. If you had a SPAM filter in place you may not have seen this one. lease remember, SJU IT will not ask for a password via email. Below in Bold are the red flags to watch for when determining if a message is SPAM.

______________________________________________________________________________________
From: “IT Support” <-- Not being sent from hdstaff@sju.edu or any SJU email address
Date: January 22, 2012 5:12:05 PM EST
To:mailto:pasmith@sju.edu
Subject:{Spam?} Email Alert FINAL WARNING — mailto:pasmith@sju.edu <-- already marked as {SPAM?} in subject
Reply-To:mailto:itsupportdpt@live.com <-- NOT hdstaff@sju.edu or any SJU email address

http://tulane.edu/

User (mailto:pasmith@sju.edu),

This message is from the Information Services & Technology (IST) of The University to all our Staff
and Student. We are currently upgrading our database and e-mail center and this is our final
notification to you.we have sent several messages to you without response.

We are deleting all unused Mail account to create space for new accounts. In order not to be
suspended, you will have to update your account by providing the information listed below:

Confirm Your E-Mail Details..

Email Login: mailto:pasmith@sju.edu
Password:…………..
Re Confirm Password:………….

If you fail to confirm your continuous usage of our services by confirming your email password now,
your account will be disable and you will not be able to access your email.

You should immediately reply this email and enter your password in the above password column.
Thanks for your understanding.

Regards,
Technica Support. <– NOT the standard SJU Helpdesk signature

Posted by rmayer Jan 22 2012 01:10 pm

Phishing Attempt: Sunday, January 22, 2012

Another phishing attempt. Please remember, SJU IT will not ask for your password via email. See bolded areas indicating red flags, not legit.

__________________________________________________________________________________

From: Webmail Account Support <-- NOT sent from hstaff@sju.edu
Date: January 22, 2012 8:54:49 AM EST
To: undisclosed-recipients:; <-- NOT addressed to employee@sju.edu
You have exceeded the storage limit on your mailbox; click the below
link and fill the form to increase your quota limit.

Click here: LINK REMOVED
<-- NO signature

Posted by rmayer Jan 18 2012 02:30 pm

Phishing Attempt: Wednesday, January 18th, 2012

Another phishing attempt. Please remember, SJU IT Helpdesk will not ask for a password via email.

__________________________________________________________________________

From: Adrien Jo. Lemos [mailto:alemos@hpu.edu] <-- NOT an SJU email address or hdstaff@sju.edu
Sent: Wednesday, January 18, 2012 1:35 AM
To: Undisclosed recipients: <-- NOT addressed to employee@sju.edu
Subject: Account Owner

You have reached the limit of your mailbox by your web mail service, and you will not be able to send and receive emails.To prevent this, click or copy on the link below to
your browse and fill to reset your account.Please note that no informations will be lost as all messages will still remain in your mailbox.

LINK REMOVED

Failure to do so will result in a limited access to your mailbox.

<-- NO signature, not the standard SJU Helpdesk Signature

Posted by Olivia Ward Jan 12 2012 02:08 pm

Spyware Prevention

What is spyware and how does it get on my computer?
Definition:
Spyware is any technology that aids in gathering information about a person or organization without their knowledge.

Spyware is software that gathers information about you, your browsing and Internet usage habits, as well as other data. Many users inadvertently download spyware when downloading other programs. Many popular peer to peer applications and other software packages include spyware. Even seemingly innocuous programs such as coupon printers can contain spyware. In addition, many websites and advertising banners set cookies on your system that track your web usage.

Why is spyware a danger?
Spyware can gather information about you, your browsing habits, as well as other data. Cookies set by websites can allow these applications to track which websites you visit; this is especially dangerous as some cookies can contain user login and password information for the website which created it. In addition spyware can slow your system down, hog system resources, and use network bandwidth. Some spyware can even be malware and open your system to attack or cause system problems.

What can you do about it?
1) Use the current version of your internet browser. Older versions of browsers (ie: Firefox / Internet explorer) are prone to bugs. Updating to a newer version will help close those loop holes.
2) Do not download suspicious programs, and check programs before you install them. Websites that pop up messages asking you to download software should not be trusted unless you know what that software is or unless you requested it. Often, choosing the “advanced” or “custom” install for software will allow you to de-select components and you can remove spyware from the installation process.
3) Do NOT install toolbars in your browser

The list below provides examples of common software that include spyware:
Games
Torrents
Browser Toolbars
Custom icon/emoticon/cursors

Additionally, certain websites and search terms can send you to malicious sites. Websites are becoming the favorite method of deploying spyware. They can be a whole website, pop up, or just an ad on a page. Here are some examples of search terms that send you to dangerous sites:
- word unscrambler
- music downloads
- various song lyrics
- coupons
- mp3
- game cheats

Please remember that you are issued university owned computers and they should be treated as such. Following the above tips will be a great start to avoiding infecting your computer with spyware and being without a working computer for several days while the IT team diagnoses and cleans the infection.

What can you expect when dropping off your computer for a spyware/virus?
- You will NOT receive a loaner computer
- Your computer will be returned to you within 3 business days
- Once we begin the cleaning process, scans will not be interrupted until spyware/virus has been completely removed.
- If we find your computer is severely infected (ie. Rootkit), the computer will be reimaged. You will be notified by the tech before this process begins.
*When your computer is reimaged your data WILL BE backed up, however, a copy of your data will not be provided to you in the meantime.

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