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IT Support Portal

The IT Support Portal gives you easy, personalized access to technology information 24 hours a day, 7 days a week. Inside the portal, you can search the library of technology articles in the Knowledgebase for quick answers to your technology questions, use the step-by-step Troubleshooter to help you solve common technology problems, get the lastest software available for campus use in the Downloads section, and Report a Problem to the Help Desk for issues that you just can't figure out.

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TECHNOLOGY NEWS

EDUCAUSE | Library Items

7 Things You Should Know About Multi-Touch Interfaces

Multi-touch interfaces are input devices that recognize two or more simultaneous touches, allowing one or more users to interact with computer applications through various gestures created by fingers on a surface. Some devices also recognize differences in pressure and temperature. Multi-touch technology introduces users to swipes, pinches, rotations, and other actions that allow for richer, more immediate interaction with digital content. Multi-touch devices and supporting applications offer diverse ways of visualizing information to improve understanding, and they facilitate new ways to foster collaborative creation, permitting several users to work simultaneously on a single screen.

The "7 Things You Should Know About..." series from the EDUCAUSE Learning Initiative (ELI) provides concise information on emerging learning technologies. Each brief focuses on a single technology and describes what it is, where it is going, and why it matters to teaching and learning. Use these briefs for a no-jargon, quick overview of a topic and share them with time-pressed colleagues.

In addition to the "7 Things You Should Know About…" briefs, you may find other ELI resources useful in addressing teaching, learning, and technology issues at your institution. To learn more, please visit the ELI Resources page.

Assessing the Future Landscape of Scholarly Communication: An In-depth Study of Faculty Needs and Ways of Meeting Them

The Center for Studies in Higher Education, with generous funding from the Andrew W. Mellon Foundation, is conducting research to understand the needs and desires of faculty for in-progress scholarly communication (i.e., forms of communication employed as research is being executed) as well as archival publication. In the interest of developing a deeper understanding of how and why scholars do what they do to advance their fields, as well as their careers, our approach focuses on fine-grained analyses of faculty values and behaviors throughout the scholarly communication lifecycle, including sharing, collaborating, publishing, and engaging with the public. Well into our second year, we have posted a draft interim report describing some of our early results and impressions based on the responses of more than 150 interviewees in the fields of astrophysics, archaeology, biology, economics, history, music, and political science.

Our work to date has confirmed the important impact of disciplinary culture and tradition on many scholarly communication habits. These traditions may override the perceived “opportunities” afforded by new technologies, including those falling into the Web 2.0 category. As we have listened to our diverse informants, as well as followed closely the prognostications about the likely future of scholarly communication, we note that it is absolutely imperative to be precise about terms. That includes being clear about what is meant by “open access” publishing (i.e., using preprint or postprint servers for work published in prestigious outlets, versus publishing in new, untested open access journals, or the more casual individual posting of working papers, blogs, and other non-peer-reviewed work). Our work suggests that enthusiasm for technology development and adoption should not be conflated with the hard reality of tenure and promotion requirements (including the needs and goals of final archival publication) in highly competitive professional environments. 

Broadband?s Promise for America

A graphic description, in pamphlet form, describing broadband technologies and uses and the bandwidth required for each, plus a depiction of the “All-Internet Household” and how a family might use 100 Mbps.

How It Does It: The RIAA Explains How It Catches Alleged Music Pirates

"To catch college students trading copyrighted songs online, the Recording Industry Association of America uses the same file-sharing software that online pirates love, an RIAA representative told The Chronicle at the organization's offices during a private demonstration of how it catches alleged music pirates."

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