Search IT for:
telephones
email
hardware-software
computer facilities
banner
network_access
classroom_support
instructional_tech
training
web_services
security-privacy
policies
technology_news
project_requests
technology_store
IT@aGlance
about

IT Support Portal

The IT Support Portal gives you easy, personalized access to technology information 24 hours a day, 7 days a week. Inside the portal, you can search the library of technology articles in the Knowledgebase for quick answers to your technology questions, use the step-by-step Troubleshooter to help you solve common technology problems, get the lastest software available for campus use in the Downloads section, and Report a Problem to the Help Desk for issues that you just can't figure out.

Most importantly, the portal gives you access to your technology requests. You can keep up with progress on issues you've submitted to the Help Desk, provide additional information needed to help the IT staff resolve your issue, and review all of the requests you've placed with IT.

 
Support Portal Login
Username:
 
Password:
 
     
  
Login using your standard SJU account information. This is the same information you use for MySJU, e-mail, Windows login, and other technology resources on campus.
 

TECHNOLOGY NEWS

EDUCAUSE | Library Items

Software Assurance: An Overview of Current Industry Best Practices

This report outlines the secure development methods and integrity controls currently used by SAFECode members to deliver high-assurance systems to government and commercial customers.

Free and Open Source Options for Creating Database-Driven Subject Guides

This article reviews available cost-effective options libraries have for updating and maintaining pathfinders such as subject guides and course pages. The paper discusses many of the available options, from the standpoint of a mid-sized academic library which is evaluating alternatives to static-HTML subject guides. Static HTML guides, while useful, have proven difficult and time-consuming to maintain. The article includes a discussion of open source database-driven solutions (such as SubjectsPlus, LibData, Research Guide, and Library Course Builder), Wikis, and social tagging sites like del.icio.us. This article discusses both the functionality and the relative strengths and weaknessess of each of these options.

Meeting Communications Needs in Campus Dorms

For the past decade, campuses in the United States have been offering comprehensive communications services in campus dorms that include high speed Internet, cable television, and telephone services (local line, long distance, and voice mail in some cases). With students migrating to other forms of personal communications such as cell phones and text messaging, campuses are reevaluating the need for telephone lines in the dorms. This panel will discuss the implementations at both Notre Dame and Texas A&M University. Included in the discussion will be student opinion polls, wireless alternatives, and E911 and other safety considerations.

Disaster Preparedness and Recovery

This is ALA's Disaster Preparedness and Recovery" page, resources found on this page includes;
Disaster Mitigation Planning Assistance Website, Flood Mitigation Assistance Program: FEMA's grant program to reduce or eliminate the long-term risk of flood damage, and dPlan: The Online Disaster-Planning Tool: A site from the Northeast Document Conservation Center (NEDCC) which allows you to enter data into an online template to create a customized disaster plan for your institution.

More Technology News >

Tech Status
There are no known problems
 
Report a Problem
More Status Info
Virus Alerts
Levels:
Category 1 - Very Low Category 2 - Low Category 3 - Moderate Category 4 - Severe Category 5 - Very Severe
MySJU
(610) 660-2920
helpdesk@sju.edu

SJU Home

Copyright ©2006 Saint Joseph's University
5600 City Avenue, Philadelphia, PA 19131 · (610)660-1000
Search · Index · Directory · Help · Contacts