Crisis Management Course Description

Psychology Aspects of Homeland Security
The purpose of this module is to provide Consequence Management training that addresses the Psychological Impacts & Effects of a Weapon of Mass Destruction incident on care providers, response elements, and incident victims. The training focuses on methods for recognizing, minimizing, managing, and treating the severe psychological stresses associated with a WMD incident. The module also addresses communication skills and risk management as it applies to media and public response to a WMD incident. Each type of WMD incident (chemical, biological, radiological, and nuclear) is addressed individually from incident occurrence to post incident follow up care.

Leadership in Times of Crisis
This module examines leadership competencies, styles and models and will introduce you to a relatively new competency and style for leading during, and in the aftermath of, a crisis. The module will give you insight into your own leadership style by providing you with a self assessment based on contemporary concepts of emotional intelligence and leadership, as well as classic approaches to individuals' motives. These concepts will also be illustrated through simulated and "real" crisis scenarios.

Risk Communication and Management
In any crisis, accurate information may be difficult to obtain. Risk Communicators are responsible for getting reliable information into the hands of the people that need it. This module focuses on what is necessary in an effective risk communication message. Considering the audience, focusing on accurate information, alleviating anxiety, avoiding panic, and learning from previous risk communication is how today's Risk Communicators can continue to increase their effectiveness in normal time so they're better prepared for an emergency.

Panic Response Operations
This module addresses the potential for panic associated with emergency situations, specifically Weapons of Mass Destruction (WMD) incidents. As a First Responder, you will be able to develop a basic understanding of panic and its relationship with fear. And, you will identify the tools you need to prevent fear from escalating into panic. You will learn to identify the nonverbal cues signaling the possibility of panic before, during and following a WMD incident. You will also learn how to observe behavior in order to understand what the victim is feeling, and how to help the victim get through their feelings long enough to prevent panic.