Student Life - Residence Life

The University deployed a new campus television system during the summer and there are some changes to access and use. Any TV will work on the University television system. However, you will need to verify a couple things and you may need to obtain a set top box if you have a certain type of TV.

What You Need

 A coaxial cable to connect your TV to the wall jack (not provided).

Note: Students with older Analog TVs (purchased before 2007) my need a DTA to access all the cable channels.
If you need a DTA please contact the IT Help Desk at extension x2920 or email at helpdesk@sju.edu

How do I get service?

To connect to the campus television system simply follow these instructions:

1. Connect  a coax cable to the TV outlet on the wall and to the back of your TV.  You should plan to supply this cable. Virtually any digital (newer) TV can be connected simply and easily although there are some models that must be handled like an analog TV (see below).
2. Turn on the television.
3. TV menus are different, but get to the menu for your TV and generally you should open ‘settings’.  Then select the option to  autoprogram/channel setup/channel scan in order to prompt your TV to identify the channels available on the campus television system.  You should refer to your owner’s manual if you cannot locate the correct option from your menu. Note that while there are 4 channels from 3.1 through 3.4 for future programming, at this time all the available channels will be between 23.1 and 34.8. (96 channels)
4. If the TV does not find any or all the channels. You may need to run this scan a second time.

Note: If you have an analog TV (typically an older model that will often have a picture tube), or certain digital TV models, you will need a small set top converter box. This box has an RF input connection that you should connect to the TV outlet on the wall using a coax cable and then a second cable should be connected from the RF output on the box to your TV. We have these IVIEW boxes available to students as needed. You may request one at the IT Help Desk in the Science Center - Room 129.  Once this is connected, you will still need to run the autoprogram/scan once or twice as noted above.

If you have any problems, please contact our IT Help Desk at extension 2920 (610-660-2920).

Cable Television System Channel Lineups (subject to change)

• Cable Lineup for On-Campus Residence Halls & Apartments (CTV)

• Cable Lineup for Lancaster Courts (Hotwire)

Trouble with your cable service

If you have problems with your cable service,

All Campus Residence Halls, Houses, & Apartments (Except Lancaster Courts) should call the IT Help Desk at extension x2920 or email at helpdesk@sju.edu

If you live in Lancaster Courts, please contact Hotwire directly at 610-642-8570 or at 1-800-355-5668, Monday through Friday 9AM to 9PM and Saturday and Sunday from 10AM to 6PM.  After hours, you will be forwarded to our 24/7 answering service or you can send an e-mail to customer service at cs@hotwiremail.com and a representative will get right back to you.  
 

Hotwire Communication
Cable, Internet & Phone
(Lancaster Courts Only) 

Hotwire strives to offer responsive and reliable service and care to their customers. In an effort to assist you, we've compiled some of our customer's most frequently asked questions, with their answers, to help you get the most out of your Hotwire service. If you can't find answers to your question here, please call customer service directly at at 610-642-8570 or at 1-800-355-5668.

 Hotwire prides itself on always being there for you. What services does Hotwire offer Lancaster Court residents?

Hotwire provides Digital Cable TV, High-speed Internet, and Telephone services to all SJU residents in Lancaster Courts (Hastings & Weymouth).

What phone number can I call to speak to a Hotwire agent directly?

Students living in Lancaster Court should contact Hotwire directly at 610-642-8570 or at 1-800-355-5668, Monday through Friday 9AM to 9PM and Saturday and Sunday from 10AM to 6PM.  After hours, you will be forwarded to our 24/7 answering service or you can send an e-mail to customer service at cs@hotwiremail.com and a representative will get right back to you.  
 

If at any time you have a question or concern that cannot be answered here on our web site, please feel free to email us at reslife@sju.edu