Student Life - Residence Life

Cable

Cable TV Service

ctv 

What You Need

 A coaxial cable to connect your TV to the wall jack (not provided).

Note: Students with older Analog TVs (purchased before 2007) my need a DTA to access all the cable channels.
If you need a DTA please contact the Technology Service Center by visiting www.sju.edu/it.

cable

How do I get service?

To connect to the campus television system, please refer to the instructions in the following link:

Connecting to Cable

Note: If you have an analog TV (typically an older model that will often have a picture tube), or certain digital TV models, you will need a small set top converter box. This box has an RF input connection that you should connect to the TV outlet on the wall using a coax cable and then a second cable should be connected from the RF output on the box to your TV. We have these IVIEW boxes available to students as needed. You may request one at the IT Help Desk in the Science Center - Room 129.  Once this is connected, you will still need to run the autoprogram/scan once or twice as noted above.

If you have any problems, please contact the Technology Service Center by visiting www.sju.edu/it.

scan


Cable Television System Channel Lineups (subject to change)

Trouble with your cable service

If you have problems with your cable service,

All Campus Residence Halls, Houses, & Apartments (Except Lancaster Courts) should refer to the Service Catalog at www.sju.edu/it.

If you live in Lancaster Courts, please contact Hotwire directly at 610-642-8570 or at 1-800-355-5668, Monday through Friday 9AM to 9PM and Saturday and Sunday from 10AM to 6PM.  After hours, you will be forwarded to our 24/7 answering service or you can send an e-mail to customer service at cs@hotwiremail.com and a representative will get right back to you.  

Hotwire Communication
Cable, Internet & Phone
(Lancaster Court Only) 

Hotwire strives to offer responsive and reliable service and care to their customers. In an effort to assist you, we've compiled some of our customer's most frequently asked questions, with their answers, to help you get the most out of your Hotwire service. If you can't find answers to your question here, please call customer service directly at at 610-642-8570 or at 1-800-355-5668.

 Hotwire prides itself on always being there for you. What services does Hotwire offer Lancaster Court residents?

Hotwire provides Digital Cable TV, High-speed Internet, and Telephone services to all SJU residents in Lancaster Courts (Hastings & Weymouth).

What phone number can I call to speak to a Hotwire agent directly?

Students living in Lancaster Court should contact Hotwire directly at 610-642-8570 or at 1-800-355-5668, Monday through Friday 9AM to 9PM and Saturday and Sunday from 10AM to 6PM.  After hours, you will be forwarded to our 24/7 answering service or you can send an e-mail to customer service at cs@hotwiremail.com and a representative will get right back to you.  

If at any time you have a question or concern that cannot be answered here on our web site, please feel free to email us at reslife@sju.edu

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