Maintenance Requests
| This Student Maintenance Request System was designed to provide you with a user friendly process to submit maintenance requests to Facilities Management and Housekeeping. |
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| To find the method by which you would need to contact, please locate the Problem or Service Needed in the left column and then follow the instructions in the right column. |
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| Problem or Service Needed |
Department Office, Company Handling Request |
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- General Maintenance
- Apartment Appliances
- Heating / Cooling
- Cleaning/Custodial
- Lights
- Plumbing
- Electrical Walls / Ceilings
- Fire Safety Equipment
- Windows
- Elevator problems
- Extermination
- Furniture Repair
- Problem with entrance door to Residence Hall
- Room key not opening room door
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Facilities Management Department :
Use Fixit@sju.edu send email directly to the Facilities Management Department .
Tips for completing the Fixit request:
- Provide building & Room/Location of maintenance needed.
- Provide accurate description of service needed.
- Include requestor name and contact information.
- Once your Work Request is submitted a confirmation email will be sent to requestor
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Office of Residence Life:
Since identification is required, please go to the Office of Residence Life. |
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• Washer and dryer problems should be directed to caleco@sju.edu or call facilities at x3000.
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- Laundry Control Unit
- Cash to Chip Machine
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• HawkCash on your smart chip, contact the Financial Affairs Office at: 610-660-1375.
• Hardware problem with a cash-to-card load station, contact the Information Technology Help Desk at: 610-660-2920.
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Cable Company:
• Cable Problems should be directed to Comcast Cable
Customer Service at 215-992-2712 .
Note:
-Students living in Ashwood should contact Time Warner Cable at 215-581-
6901.
-Students living in Lancaster Court should contact
Hotwire at 610-642-8570...
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- Computer Related
- Telephone
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Information Technology
- User Support:
• Telephone and Data Line problems shall be directed to
Information Technology, 610-660-2920. |
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• Pest Control services for the University are provided by Facilities Management on a scheduled basis. Any special services should be directed to the Systems Control Center (660-3000) or email Fixit@sju.edu.
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| GUIDE TO SERVICES |
Service calls are directed to the Facilities Management Systems Control Center, which is staffed from 8:00 a.m. to 4:30 p.m. (Overbrook Hall, 660-3000). After-hours service calls are directed to the Security Department (660-1111). Work orders may be sent electronically. Mail sent to user "Fixit" will be viewed and processed by the Facilities Management Department. Air conditioning and heating throughout the university is maintained and operated by Facilities Management. Building occupants should not attempt to repair any malfunctioning equipment. Improper operation of heating and air conditioning systems, individual air conditioning units or other service requirements should be directed to the Facilities Management Systems Control Center.
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| If your request does not fit into one of the categories listed above, please contact the Office of Residence Life at x1060 for assistance. |
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| Facility Repairs / Work Requests and Related Procedures |
• Emergency service work is that which concerns hazards to life,
health, property or interruption of utilities (electric, water,
gas, etc.), and also hazards that would cause sufficient
disruption to scheduled activities. This work is normally
completed the same day as it is requested. Emergency work
requests are received from 8:00 a.m. to 4:30 p.m. by telephone
or in person, Facilities Management, Overbrook Hall, Room
110, telephone 610-660-3000. After-hours and holidays,
emergency service may be obtained through the Security
office, telephone 610-660-1111.
• Further, situations in which damage is caused to personal
items resulting from a building facility issue such as a flood,
fire, etc., the University will cover facility-related damage in
an amount not to exceed $250 per student per incident. Replacement costs for personal item(s) exceeding this amount
are expected to be covered by student’s homeowner/renter’s
insurance.
• All requests for general maintenance/repairs should be
directed to 610-660-3030 (24 hours a day), email "Fixit" or http://www.sju.edu/ facilities_management. Click on work
order request.
• Building occupants are not permitted to repair any malfunctioning
equipment. Improper operation of heating and air
conditioning systems shall be directed to the Facilities
Management office. Improper operation of washers and
dryers shall be directed to the service repair number listed on
those machines, except for the Morris Quad Townhouses,
who shall contact Facilities Management Office.
• Pest control services are provided by Facilities Management
on a scheduled and as needed basis.
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