Mail Services

*Merion Gardens has a different address for mail that is going to the University.  Packages will continue to be processed at Mail Services.  Please follow the format below.

Please make sure to include the student’s mailbox number on all letters and packages.  In Merion Gardens the mailbox number will match the room number.

Student Name (as listed in University Directory)
SJU Hawk Hill Student
701 City Avenue 
Apt. #_______
Merion Station, PA 19066

All Residence Halls listed below must address all Mail and Packages to the Main Campus Mailroom.  Deliveries can not be made directly to these Residences

*Students off campus may also utilize Mail Services for mail and package security.

Please follow the format below.

Student Name (as listed in University Directory)
SJU Hawk Hill Student, Residence Hall Abbreviation
2425 Cardinal Ave
Philadelphia, PA 19131

Please follow the format below
Name, As listed in University Directory
“SJU Hawk Hill” Department
5600 City Avenue
Philadelphia, PA 19131
 

All Mail and Packages
Please follow the format below.

Student Name (As listed in the University Directory, Nest)
SJU Student
600 S 43rd Street
Philadelphia, PA 19104

Please follow the format below

Mail and Packages:

Name (As listed in the University Directory, Nest)
SJU Department, Building, Room
600 S 43rd Street
Philadelphia, PA 19104

Freight:

*Freight deliveries should be coordinated with Mail Services. Please inform vendor that lift gate is required for delivery. If lift gate is not available then additional steps may be needed to coordinate delivery to previous receiving location.

Name (As listed in the University Directory, Nest)
SJU ("Student" or Department Name and Building Designation) (UC)
600 S 43rd Street
Philadelphia, PA 19104

The Mailroom accepts all Carrier's packages during window hours, Monday-Friday.

UPS is the University preferred vendor and offers substantial discounts to the University.

• Hawk Hill packages must be dropped off at the Package Center or the Mail Center by 3:30 pm M-F.
  • UPS will pick up any outgoing packages at 4:00 pm M-F.
• University City packages must be dropped off at the Package Center or the Mail Center by 10:30 am M-F.
  • UPS will pick up any outgoing packages after 11:00 am M-F.
• University City UPS box outside Griffith Hall pickup by 7pm.

Pickup packages at the Package Center Window in the Mailroom during Window Hours.

Student packages will be barcoded on arrival and an email notification will be sent to student stating the package is available for pickup.  A student must show their SJU ID in order to pick up their packages.

• Students may assign a proxy to pick up a package. Send an email with both the student’s name and the person picking up for them to mailservices@sju.edu. A proxy must have a valid picture I.D.
• Hawk Hill perishable shipments such as flowers or fruit will be refrigerated. If a perishable item is shipped, please pick up as soon as possible.
• University City does not have a cooler to store perishable items and recommends these
  types of items are not sent
• Perishable items left unclaimed after 7 days will be discarded due to health and safety.

A student may request an item to be forwarded if the student is no longer on campus, the item is non-perishable, and the item is within the 30 day holding window.

• Students must provide the shipping label from the vendor and the e-mail label to mailservices@sju.edu
  • Return Address: SJU Mail Services, use default university address based on the campus location.
  • To: Location where the student wants the package to arrive
• Contact Mail Services if any information is required regarding size or weight of item

University packages will be barcoded on arrival and, if the package is of University related business, the package will be delivered to the proper department drop location.

• You may pick up your package in person if you wish during window hours. It is recommended that you be certain that your package has arrived on campus before you pick up.

If you believe that there was an error in classifying your package as personal, please email The Package Center at mailservices@sju.edu.

Packages that are unclaimed for more than 30 days will be returned to sender or discarded.

• SJU Mail Services operates throughout the entire year, including all seasonal breaks.
• Closed on Major Holidays.
• Closed on Weekends (with the exception of Fall Move-In Weekend).

• An email notification will be sent the day your package arrives to campus. Emails are generated through QTrack Online Tracking. PLEASE DO NOT REPLY. If you have any questions or concerns, email mailservices@sju.edu
• Package Notifications
  • Students are sent email alerts to the email address on file with the University to inform them a package has arrived and is ready for pick up. Six attempts are made to contact the student to pick up their package.
    • 1st Alert notification occurs when the package is received and routed.
    • 2nd Alert - The item is not picked up after 24 hours.
    • 3rd Alert - The item is not picked up after 48 hours.
    • 4th Alert - The item is not picked up after 7 days, "attempted deliver" - alert and list sent to Residence Life.
    • 5th Alert - The item is not picked up 7 days after 4th alert.
    • 6th Alert - The item is not picked up after 21 days.
    • The package is returned to sender or discarded
• Waiting on a package but did not receive an email notification from SJU Mail Services? Email mailservices@sju.edu with your Full Name, Carrier, and tracking number, and we will help you track down your package.

​You can still get shipments to Mail Services When ordering or having a personal item shipped, please use the following shipping information:

Name (As listed in the University Directory)
SJU (UC or HH) Student
Default university address based on campus location (HH or UC)

• Having your friend's / roommate's ID is NOT accepted.
• However, you can email MailServices@sju.edu with your name and the Full Name of the person you authorize to pick-up on your behalf. Authorized person MUST have their own hawk card (or valid ID). We will not release your package without the email approval.

• We hold packages for a maximum of 30 days of the date it was processed. Excluding those during Breaks & Holidays.
• After 30 days, the package will be returned to the sender or discarded.
• NOTE: If you no longer want or need a package, please email mailservices@sju.edu. Provide the package tracking number or sender name & address to authorize refusal.

• Perishable Items will be refrigerated.
• Perishable Items not recommended to the University City Location. There is not a cold storage unit on site to refrigerate items
• Perishable items left unclaimed after 7 days will be discarded due to health and safety.