Mail Services
About
The Mail Services Center handles all incoming, outgoing, interoffice mail, and packages for faculty, staff, and students. The staff is dedicated to serving the needs of the campus in an accurate and timely manner. See the Mailing Addresses section for more information.
Retention of items sent to Mail Services:
- Perishable items are held for up to 7 days. After that time, they are discarded for health and safety reasons. **UCC location does not have any refrigerated area to hold perishable items
- Non-Perishable items are held for up to 30 days. After that time, they are returned to the shipper or unable to return to shipper the items are discarded
Location of Mailrooms
Hawk Hill Campus (HH)
LaFarge, lower level
2425 Cardinal Ave.
Philadelphia, PA 19131
610-660-1180
*Hawk Hill students, use this address for all mail and packages
*Hawk Hill faculty, staff and vendors, use 5600 City Ave., Philadelphia, PA 19131
University City Campus (UC)
4619 Woodland Ave.
Philadelphia, PA 19143
215-596-8799
*University City students, use this address for mail and packages
*Attention: In the near future the UCC shipping and receiving, as well as the mailroom are going to combine in one new location. Please look for upcoming details that will include a shipping address change
NOTE: All Hawk Hill & University City, please note our mailroom hours of operation to your vendors and carriers.
NOTE: All packages and mail going from one campus to the other will be rerouted to the destination mailroom for a notification. Routes to and from will be Monday, Wednesday and Friday in the early afternoon.
Hawk Hill Window Hours: 8:30am - 12:30pm 1:30pm - 4:30pm Monday through Friday |
University City Window Hours: 9:00am - 1:00pm 2:00pm - 5:00pm Monday through Friday |
Contact Us: 610-660-1180 Email Us |
Contact Us: 215-596-8799 Email Us |
Services Available
Postal Services
- Postage Meter (U.S. Postal Service rates apply per piece)
- Prices are adjusted according to Envelope Size and Weight.
Retail
- Basic mailing essentials.
- Assorted Envelopes, Standard Plain Boxes, and Packaging material available for purchase.
- International Shipping with U.S. Postal Service standard rates.
US Postal Services
- Processing mail for staff, faculty and students
- Processing outgoing mail for staff, faculty and students
- We offer:
- Metering
- Priority
- Certified
UPS (United Parcel Service)
The Mail Center offers UPS shipping at a discounted rate. We are able to offer substantially lower UPS shipping rates due to the University’s Non Profit status. These rates can be as much as 50% cheaper than UPS stores. We carry all shipping materials needed; boxes, packaging tape, brown paper, and bubble wrap. Our UPS services extend from Ground Service to Next Day Air.
We do not offer UPS International Shipment Services
- Outgoing Only
- 2nd Day, Next Day, Ground, No International Service
- UPS does not accept anything addressed to a P.O. Box
Drop Box Locations on Campus
- Hawk Hill, Driveway entrance besides Barbelin Hall off City Avenue (6:00pm UPS
pickup). - University City, UPS drop box outside of Griffith Hall, pickup by 7pm.
Mailing Addresses
Your mail is very important to us, and we want to make sure you receive it. We will make every effort to identify the owner of a package; but, if for some reason a package is not marked with a proper Name and/or mailing address, we may not be able to guarantee delivery. All packages with a tracking number are recorded. If a recipient is not identified, the tracking number will be used to assure the parcel is delivered properly.
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*Merion Gardens has a different address for mail that is going to the University. Packages will continue to be processed at Mail Services. Please follow the format below.
Please make sure to include the student’s mailbox number on all letters and packages. In Merion Gardens the mailbox number will match the room number.
Student Name (as listed in the University Directory, Nest)
Student Name (as listed in University Directory)
SJU Student
701 City Avenue
Apt. #_______
Merion Station, PA 19066All Residence Halls listed below must address all Mail and Packages to the Main Campus Mailroom. Deliveries can not be made directly to these Residences
Please follow the format below.
Student Name (as listed in the University Directory, Nest)
SJU Student
2425 Cardinal Ave
Philadelphia, PA 19131LaFarge Hall
McShain Hall
Sourin Hall
Villiger Hall
Ashwood Apartments
Lannon Hall
Rashford hall
Xavier Hall
Morris Townhouses
St. Albert’s Hall
Hogan Hall
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Please follow the format below
Full Name
“SJU” Department
5600 City Avenue
Philadelphia, PA 19131
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* Reminder that the Mailroom as well as shipping & receiving location will change soon. Keep alert for updates
All Mail and Packages
Please follow the format below.
Student Name (As listed in the University Directory, Nest)
UC SJU Student
4619 Woodland Avenue
Philadelphia, PA 19143 -
Please follow the format below
Mail:
Full Name
“UC SJU” Department, Mailbox Number
600 S 43rd Street
Philadelphia, PA 19104
Packages/Freight:
Full Name
“UC SJU” Department, Building, Room
4140 Woodland Avenue
Philadelphia, PA 19143
Package Center
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The Mailroom accepts all Carrier's packages during window hours, Monday-Friday.
UPS is the University preferred vendor and offers substantial discounts to the University.
- Hawk Hill packages must be dropped off at the Package Center or the Mail Center by 3:30 pm M-F.
- UPS will pick up any outgoing packages at 4:00 pm M-F.
- Hawk Hill UPS box is at the end of the Barbelin Driveway for your drop off convenience any other time.
- If dropped by 6:00 pm – UPS will pick up that evening.
- University City packages must be dropped off at the Package Center or the Mail Center by 10:30 am M-F.
- UPS will pick up any outgoing packages after 11:00 am M-F.
- University City UPS box outside Griffith Hall pickup by 7pm.
Pickup packages at the Package Center Window in the Mailroom during Window Hours.
- Hawk Hill packages must be dropped off at the Package Center or the Mail Center by 3:30 pm M-F.
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Student packages will be barcoded on arrival and an email notification will be sent to student stating the package is available for pickup. A student must show their SJU ID in order to pick up their packages.
- Students may assign a proxy to pick up a package. Send an email with both the student’s name and the person picking up for them to mailservices@sju.edu. A proxy must have a valid picture I.D.
- Hawk Hill perishable shipments such as flowers or fruit will be refrigerated. If a perishable item is shipped, please pick up as soon as possible.
- University City does not have a cooler to store perishable items and recommends these
types of items are not sent - Perishable items left unclaimed after 7 days will be discarded due to health and safety.
A student may request an item to be forwarded if the student is no longer on campus, the item is non-perishable, and the item is within the 30 day holding window.
- Students must provide the shipping label from the vendor and the e-mail label to mailservices@sju.edu
- Return Address: SJU Mail Services, use default university address based on the campus location.
- To: Location where the student wants the package to arrive
- Contact Mail Services if any information is required regarding size or weight of item
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University packages will be barcoded on arrival and, if the package is of University related business, the package will be delivered to the proper department drop location.
- You may pick up your package in person if you wish during window hours. It is recommended that you be certain that your package has arrived on campus before you pick up.
If you believe that there was an error in classifying your package as personal, please email The Package Center at mailservices@sju.edu.
Packages that are unclaimed for more than 30 days will be returned to sender or discarded.
Additional Information and FAQ
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- SJU Mail Services operates throughout the entire year, including all seasonal breaks.
- Closed on Major Holidays.
- Closed on Weekends (with the exception of Fall Move-In Weekend).
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- An email notification will be sent the day your package arrives to campus. Emails are generated through QTrack Online Tracking. PLEASE DO NOT REPLY. If you have any questions or concerns, email mailservices@sju.edu
- Package Notifications
- Students are sent email alerts to the email address on file with the University to inform them a package has arrived and is ready for pick up. Six attempts are made to contact the student to pick up their package.
- 1st Alert notification occurs when the package is received and routed.
- 2nd Alert - The item is not picked up after 24 hours.
- 3rd Alert - The item is not picked up after 48 hours.
- 4th Alert - The item is not picked up after 7 days, "attempted deliver" - alert and list sent to Residence Life.
- 5th Alert - The item is not picked up 7 days after 4th alert.
- 6th Alert - The item is not picked up after 21 days.
- The package is returned to sender or discarded
- Students are sent email alerts to the email address on file with the University to inform them a package has arrived and is ready for pick up. Six attempts are made to contact the student to pick up their package.
- Waiting on a package but did not receive an email notification from SJU Mail Services? Email mailservices@sju.edu with your Full Name, Carrier, and tracking number, and we will help you track down your package.
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You can still get shipments to Mail Services When ordering or having a personal item shipped, please use the following shipping information:
Your Full Name
SJU Student
Default university address based on campus location (HH or UC) -
- Having your friend's / roommate's ID is NOT accepted.
- However, you can email MailServices@sju.edu with your name and the Full Name of the person you authorize to pick-up on your behalf. Authorized person MUST have their own hawk card (or valid ID). We will not release your package without the email approval.
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- We hold packages for a maximum of 30 days of the date it was processed. Excluding those during Breaks & Holidays.
- After 30 days, the package will be returned to the sender or discarded.
- NOTE: If you no longer want or need a package, please email mailservices@sju.edu. Provide the package tracking number or sender name & address to authorize refusal.
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- Perishable Items will be refrigerated.
- Perishable items left unclaimed after 7 days will be discarded due to health and safety.