Mail Services
About
The Mail Services Center handles all incoming, outgoing, interoffice mail, and packages for faculty, staff, and students. The staff is dedicated to serving the needs of the campus in an accurate and timely manner. See MAILING ADDRESS section for more information.
LOCATION
Hawk Hill Campus
LaFarge 2425 Cardinal Ave.
Phildadelphia, PA 19131
University City Campus
4619 Woodland Ave.
Philadelphia, PA 19143
215-596-8799
NOTE: All packages and mail going from one campus to the other will be rerouted to the destination mailroom for a notification. Routes to and from will be daily in the early afternoon M-F.
Window Hours:
8:30am - 12:30pm
1:30pm - 4:30pm
Monday through Friday
Contact Us:
610-660-1180
Email Us
Services Available
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- Postage Meter (U.S. Postal Service rates apply per piece)
- Prices are adjusted according to Envelope Size and Weight
- Postage Meter (U.S. Postal Service rates apply per piece)
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- Basic mailing essentials
- Assorted Envelopes, Standard Plain Boxes, and Packaging material available for purchase.
- International Shipping with U.S. Postal Service standard rates.
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- Processing mail for staff and faculty
- Processing outgoing mail for staff, faculty, and students
- We offer:
- Metering
- Priority
- Certified
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The Mail Center offers UPS shipping at a discounted rate. We are able to offer substantially lower UPS shipping rates due to the University’s Non Profit status. These rates can be as much as 50% cheaper than UPS stores. We carry all shipping materials needed; boxes, packaging tape, brown paper, and bubble wrap. Our UPS services extend from Ground Service to Next Day Air.
WE DO NOT OFFER UPS INTERNATIONALS SHIPMENT SERVICES.
- Outgoing Only
- 2nd Day, Next Day, Ground, No International Service
- UPS does not accept anything addressed to a P.O. Box
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- Driveway entrance besides Barbelin Hall off City Avenue (6:00pm UPS pickup)
Mailing Addresses
Your mail is very important to us, and we want to make sure you receive it. We will make every effort to identify the owner of a package; but, if for some reason a package is not marked with a proper Name and/or mailing address, we may not be able to guarantee delivery. All packages with a tracking number are recorded. If a recipient is not identified, the tracking number will be used to assure the parcel is delivered properly.
We recommend all student mail and packages are addressed to the appropriate dorm building to which they reside. There are some exceptions to those living in off campus dormitory and buildings further from center campus, such as Pennbrook apartments.
See Residence Hall Addresses
| Student Mail | Student Packages | Faculty/Staff Business |
|---|---|---|
| Student Full Name Dorm Name / Unit Number Residence Hall Address Line 1 City, State, Zip Code | Student Full Name Student Name | First and Last Name, Dept Building Address Line 1 Philadelphia, PA, 19131 |
| University City Campus Students (residing City Campus | Packages Students/Faculty/Staff | University Letters/Flats (white mail) | Department Packages / Work - related /Freight/ (Loading Dock) |
|---|---|---|---|
Full name, initial, last | Full name initial last | University City Campus | Department / Attention To |
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*Please always make sure to include the student's unit number on all letters and packages, never the room number.*
Ashwood Hall - 6050 Overbrook Avenue, Philadelphia, PA 19131
Hogan Hall - 81 Lapsley Lane, Merion Station, PA, 19066
LaFarge Residence Center - 2425 Cardinal Avenue, Philadelphia, PA, 19131
Lannon Hall - 5320 City Avenue, Philadelphia, PA, 19131
McShain Residence Center - 333 West City Avenue, Merion Station, PA, 19066
Merion Gardens - 701 City Avenue, Merion Station, PA, 19066
Moore Hall - 6051 Overbrook Avenue, Philadelphia, PA, 19131
Pennbrook (packages only) - Pennbrook unit#, 5600 City Avenue, Philadelphia, PA, 19131
Pennbrook (mail/envelopes only) - 2120-2134 North 63rd Street, Philadelphia, PA 19151
Quirk Hall - 2449 Cardinal Avenue, Philadelphia, PA, 19131
Rashford Hall - 5200 City Avenue, Philadelphia, PA, 19131
Saint Albert's Hall - 40 Lapsley Lane, Merion Station, PA, 19066
Sourin Residence Center - 2449 Cardinal Avenue, Philadelphia, PA, 19131
Sullivan Hall - 240 North Latches Lane . Merion Station, PA, 19066
Townhouse 100/200/300 - 6051 Overbrook Avenue, Philadelphia, PA 19131
Villiger Hall - 2525 Cardinal Avenue, Philadelphia, PA, 19131
Xavier Hall - 30 Lapsley Lane, Merion Station, PA, 19066
Package Center
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The Mailroom accepts all Carrier's packages between 8:30 am and 4:30 pm, Monday-Friday.
- UPS is the University preferred vendor and offers substantial discounts to the University.
- Packages must be dropped off at the Package Center or the Mail Center by 3:30 pm M-F.
- UPS will pick up any outgoing packages at 4:00 pm M-F.
- UPS box is at the end of the Barbelin Driveway for your drop off convenience any other time.
- If dropped by 6:00 pm – UPS will pick up that evening.
Pickup packages at the Package Center Window in the Mailroom at Lafarge rear lower level during Window Hours.
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Student packages will be barcoded on arrival and an email notification will be sent to student stating the package is available for pickup. A student must show their SJU ID in order to pick up their packages.
- Students may assign a proxy to pick up a package. Send an email with both the student’s name and the person picking up for them to mailservices@sju.edu. A proxy must have a valid I.D. and sign for the item.
- Perishable shipments such as flowers or fruit will be refrigerated. If a perishable item is shipped, please pick up as soon as possible.
- Perishable items left unclaimed after 7 days will be discarded due to health and safety.
A student may request an item to be forwarded if the student is no longer on campus, the item is non-perishable, and the item is within the 30 day holding window.
- Students must provide the shipping label from the vendor and the e-mail label to mailservices@sju.edu
- Return Address: SJU Mail Services, 5600 City Ave, Philadelphia, PA 19131
- To: Location where the student wants the package to arrive
- Contact Mail Services if any information is required regarding size or weight of item
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University packages will be barcoded on arrival and, if the package is of University related business, the package will be delivered to your office in the afternoon.
- You may pick up your package in person if you wish during window hours. It is recommended that you be certain that your package has arrived on campus before you pick up.
If you believe that there was an error in classifying your package as personal, please email The Package Center at mailservices@sju.edu.
Packages that are unclaimed for more than 30 days will be returned to sender or discarded.
Additional Information and FAQ
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- The Package Center & Mail Center operate throughout the entire year, including all seasonal breaks.
- Closed on Major Holidays.
- Closed on Weekends (with the exception of Fall Move-In Weekend).
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- An email notification will be sent the day your package arrives to campus. Emails are generated through QTrack Online Tracking. PLEASE DO NOT REPLY. If you have any questions or concerns, email MailServices@sju.edu
- Package Notifications
- Students are sent e-mail alerts to the e-mail address on file with the University to inform them a package has arrived and is ready for pick up. Six attempts are made to contact the student to pick up their package.
- 1st Alert notification occurs when the package is received and routed.
- 2nd Alert - The item is not picked up after 24 hours.
- 3rd Alert - The item is not picked up after 48 hours.
- 4th Alert - The item is not picked dup after 7 days, "attempted deliver" - alert and list sent to Residence Life.
- 5th Alert - The item is not picked up 7 days after 4th alert.
- 6th Alert - The item is not picked up after 21 days.
- The package is returned to sender or discarded
- Students are sent e-mail alerts to the e-mail address on file with the University to inform them a package has arrived and is ready for pick up. Six attempts are made to contact the student to pick up their package.
- Waiting on a package but did not receive an email notification from the Mail & Package Center? Email MailServices@sju.edu with your Full Name, Carrier, and tracking number, and we will help you track down your package.
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You can still get shipments to the Package Center. When ordering or having a personal item shipped, please use the following shipping information: (Your Full Name, SJU ID number, 5600 City Avenue, Philadelphia, PA, 19131).
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- Having your friend's / roommate's ID is NOT accepted.
- However, you can email MailServices@sju.edu with your name and the Full Name of the person you authorize to pick-up on your behalf. Authorized person MUST have their own hawk card (or valid ID). We will not release your package without the email approval.
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- We hold packages for a maximum of 15 days of date it was processed. Excluding those during Breaks & Holidays.
- After 30 days, the package will be returned to sender or discarded.
- NOTE: If you no longer want or need a package, please email MailServices@sju.edu. Provide the package tracking number or sender name & address to authorize refusal.
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- Perishable Items will be refrigerated.
- Perishable items left unclaimed after 7 days will be discarded due to health and safety.
University City
We serve the University in the capacity of mail handling and parcel shipping. We use computerized mail metering equipment, a high-speed folder-inserter, and internet tracking of overnight mail deliveries and UPS shipments.
Listed below is a basic list of services provided by the mail room.
- US mail pick up
- Parcel and overnight services
- Overnight letters
- International parcels
- Folding and inserting service
- Recycling printer cartridges and toner bottles
- Personal Services
- Q-Trak
MAIL PICK UP TIMES
Mail is picked up from the mailroom and the mailbox on 43rd Street in front of Griffith Hall at 3:15 p.m. Monday thru Friday. There is one pick on Saturdays at 1pm. Any mail brought to the mailroom or put in the mailbox after 3:15 p.m. will be picked up the next business day.
If you are trying to mail an item Priority or Priority Express, the only way to guarantee its timely arrival is to drop it off at one of the three Priority Mail drop locations shown on this USPS map.
PARCEL AND OVERNIGHT SERVICES
The University uses UPS for Domestic and International parcel and letter shipments. Please bring items for shipment to the mailroom prior to 3:30 p.m.. Items that need to be shipped after 3:30 p.m. can be placed in the UPS box outside Griffith Hall by 7:00 p.m. for pick up.
Overnight letters should be sent via UPS. The US Postal Service Express mail Overnight service is substantially higher than UPS’s service.
Shipments to a PO Box can only be sent US Mail Service; no exceptions.
Overnight Shipments for Saturday Delivery should be sent USPS Express Mail or FedEx. Postal rates are less expensive for Saturday delivery than UPS.
International Parcel Shipments via UPS The following information is needed to ship packages, except paper documents, outside the United States:
- Contact Phone Number (of the person receiving the shipment)
- Product Description and Tariff Code. Mailroom personnel will guide you through the UPS website to find the tariff code and product description so the package will quickly clear the destination country's customs.
- Country of Origin (where the item was manufactured)
- Number of Units
- Price per Unit
International Parcel Shipments have two separate charges:
- UPS Shipping Charge: This is know when the shipping ticket is created
- Duty and Taxes: This charge is not known until the parcel clears customs in the destination country.
Personal international shipments must be paid with a credit card. The Duty and Taxes will be automatically billed to your credit card; typically 2-7 days after the package is picked up. The University will not cover the cost of duty and taxes on international packages.
Additional questions? Call the UPS International Help Desk at 800-782-7892.
FOLDING INSERTING SERVICE
- Folding or folding and inserting service is provided at no charge to all departments.
- Letter and legal sheets can be folded. Up to 5 sheets (no staples), one of which can be a business reply envelope, can be folded and inserted in a number 10 envelope (standard or window)
- If this is the first time your job will be folded and inserted please try to bring a sample of the job to the mailroom a few days before the job is ready for mailing so the job can be set up on the machine.
- Stop in the mailroom with additional questions or to see a demonstration of how the machine works.
RECYCLING PRINTER CARTRIDGES AND TONER BOTTLES
Mailroom accepts all of your cartridges from Laserjet and Inkjet printers. Additionally we accept Ricoh toner bottles. We can also accept old cell phones.
Unfortunately, the company Terracycle who upcycles pens, markers and pencils aren’t currently accepting any more of these items. When this option is available again, the mailroom will notify the university via email.
PERSONAL SERVICES
All outgoing mail and parcel shipping services are available to faculty, staff and students:
- Receive all discounted mail and UPS shipping rates provided to the University
- Purchase Stamps
- Drop pre stamped mail in the slot labeled “Stamped Mail”
- Fax Services:
- Domestic fax: $.50 per page
- International fax $.75 per page
All Personal Services can be paid with your Devils Dollars on your USciences One Card. If you are a student, you are asked to put your student ID number on the check as well. If your purchase is below $5.00, the mailroom staff can instruct you on how to add money to your OneCard online using the information on your check. UPS can be paid with a credit card.
Q-TRAK
Q-Trak is an internal tracking system used by some of the staff at the University. The service allows notifications of delivery as well as parcel location within the campus. More information is available on the Mailroom Portal Page.
Both scanning systems and tracking (Qtrack) will operate the same with additional features
- Single sign on
- Campus rerouting incorporated as an add on.