Now Boarding: Zoom Softphones
Our transition to Zoom phones is taking off. The Zoom solution provides the ability to work from anywhere, scale to meet University needs, provide SMS options, and integrate with existing platforms.
Modernizing Telephony
As messaging and collaboration applications like Google and Zoom have changed how we communicate, softphones offer a modern alternative to traditional desk phones. Softphones eliminate the need for physical hardware, support mobility and hybrid work by enabling calls from computers or mobile devices, integrate seamlessly with collaboration tools, and provide advanced features such as voicemail-to-email, call forwarding, and presence indicators. Softphones are highly scalable and simplify solution management making them a cost-effective and future-ready communications solution.
Flight Plan: Modernization, One Phase at a Time
Boarding Group 1: Pilot Group
Academic Advising | OIT |
Boarding Group 2: Faculty & Staff
Boarding Group 3: Utilities, EMS, other services
Key Areas of Change:
- Users will have the ability to accept calls to their SJU number on any device, enabling remote work in a seamless manner.
- The new solution will require an app on the user’s SJU-provided laptop or desktop to send and receive calls from an SJU number when remote.
- Physical phones will not be provided to all staff and faculty.
Consider the following in your area:
- How have your phone needs changed?
- Do you still need a dedicated extension?
- How often are you using your phone?
- How often do you use your personal cell number for SJU business and how will that change now that your phone number can come with you?
- Does your department have specialized phone needs such as call trees, call center functionality, phones not assigned with an employee, etc.?
