Students should respect the rights of all members of the University community and share in the responsibility of sustaining an educational environment by becoming familiar with the policies and procedures outlined in the Student Handbook. For previous versions of the Student Handbook, please contact the Office of Community Standards.
The Office of Residence Life offers several amenities for students, including cable TV and laundry facilities with free washers and dryers.
Students have access to Xfinity On Campus when connected to the campus network. Xfinity on Campus is a streaming service that allows you to use your Saint Joseph’s login credentials to access TV shows, movies and live sports from any device and 20 hours of DVR storage to download when you’re offline.
Accessing this streaming service is easy:
- Download the XfinityStream app or visit xfinityoncampus.com, then download Xfinity Stream.
- Search for Saint Joseph’s University in the search field.
- Log in using your SJU credentials.
- Once authenticated, start watching.
Though logging in through computers, phones and other portable devices is easy, older or non “smart” televisions may need additional devices to begin receiving streaming service. View an up-to-date list of compatible devices.
Residents at University City can access cable TV by connecting with a coax cable. View an updated Channel Lineup.
All residential areas have their own laundry facilities that are equipped with modern and efficient washers and dryers. All machines are free for the building residents.
All of the washers currently in place are efficient machines that use less water and need less detergent. Please follow the all instructions carefully to ensure proper cleaning of your laundry. Please remember that using too much detergent is not good for your clothing or for the machines.
Also, overloading the machines can result in poor washing and rinsing and damage to both your clothing and the machines.
Please be considerate when using the laundry facilities in the residence halls by promptly removing clothing from the machines and folding counters. Laundry rooms are routinely monitored and clothing left in rooms will be removed and discarded.
Residence Hall Washer/Dryer Repair
Washer and dryer problems should be directed to Facilities Management through the SchoolDude Work Order System or at 610-660-3000. Those living in Pennbrook can contact email@example.com to report washer and dryer problems. Have the following information ready when requesting service:
- Building Address
- Laundry Room Number (or location)
- Specified machine (if more than one in the room)
- Description of Problem
The Mail Services Center handles all incoming, outgoing, interoffice mail and packages for faculty, staff and students. They are located in the basement of LaFarge Hall. The Center recommends that all student mail and packages are addressed to the appropriate dorm building tow which they reside. Learn more about their mail services for students on their website.
Some residence halls and apartments are air-conditioned with either central air conditioning or window units. In buildings that are not equipped with air conditioning, students may not install room air conditioning units.
Students who have a documented need for air conditioning will be assigned to an air-conditioned residence hall or apartment. Medical conditions do not guarantee the selection of a specific room assignment, but only an assignment the meets the specific needs. Actual room assignment will be made by the Office of Residence Life.
The following buildings have air conditioning:
Living & Learning Commons
The following DO NOT have air conditioning:
Saint Joseph’s University does not offer on-site storage for students. Below are some off-campus storage solutions in the area.
Students may choose to utilize a company that provides residence hall pick-up in the spring, storage for the summer and delivery to a new residence hall in the fall. Saint Joseph’s University will not facilitate access to residence hall rooms/apartments. Students must work directly with the chosen company and all questions or concerns should be directed to the company. Students are responsible for coordinating item pick-up and drop-off with the outside company in compliance with the published University move-in dates and the University guest sign-in policy.
The following is a list of companies that have provided their information to share with students. Please note that the University DOES NOT ENDORSE any of the companies listed below. The names are provided for your convenience at the request of the outside vendors.
Saint Joseph’s University is committed to empowering you to make the nutritional choices you’re looking for and help you lead a healthy lifestyle. We’re passionate about dining programs that make it easy to eat well and are invested in nutrition and wellness programs that create a culture of health and wellbeing. We’re proud of our dining services team and their experience working with you to find the food that fits your lifestyle. Our chefs and dietitians have years of experience and our health experts leverage the latest science from trusted organizations, such as the American Heart Association.
Student Vehicle Policy
First-year and second-year residential students must leave their vehicles at home. Students are prohibited from bringing their cars to campus and parking them on neighboring residential streets. The student operator of any vehicle that is found to be parked on a neighboring residential street without a valid parking permit will be considered in violation of the Student Vehicle Policy and will be referred to the Office of Community Standards.
How to Submit a Facility Work Request
If you would like to submit a facility work request for your room or apartment, please review the information below. If you have an emergency (i.e. no power, leaks or overflowing toilet), please contact the emergency contact information available for each location. You may also contact the Office of Public Safety & Security who will dispatch someone to the situation.
If You Live in Pennbrook Apartments:
- Pennbrook utilizes a work request platform called AppFolio. Residents will receive an email with instructions on how to set up their account and submit work requests. Please only use the maintenance feature. You don’t need the insurance or payment feature. For Pennbrook emergency maintenance, call 215.877.2885 ext. 1.
If You Live in Any Other SJU-Operated Residence Hall:
Routine Maintenance Requests requests may be submitted at any time via the Asset Essentials Work Order System, available under "Quick Links" in the Nest. Emergency Maintenance Requests (overflowing toilet, leak, power outage, etc.) may be called in, Monday – Friday (7:00am to 4:30pm): 610-660-3000 and
After hours, Holidays, and weekends: 610-660-1111.
If you wish to request an extra-long bed, you can submit an extra-long bed request form. Late requests that are approved will be set up following move-in. (All University City beds are twin xl.)
If you wish to have your beds bunked, you can submit a bunked bed request form. To ensure student safety, please do not attempt to bunk beds on your own. Also, by requesting to have your beds bunked, you are acknowledging and agreeing to the following:
- You understand there is some risk of injury associated with using an elevated bunked bed and you voluntarily chose to assume this risk.
- You will be provided with an additional ladder, which is to be used to climb up to and down from the bunked bed.
- If you no longer wish to have your beds bunked, you will contact Facilities Management and request for your beds to be unbunked.
- If any part of your bunked bed or ladder breaks or appears faulty, you will immediately report it to Facilities Management.
We strive to be a welcoming community to all residents and guests, but sometimes unwanted visitors (mice, insects and other pests) may try to enter the halls. Our facilities staff works closely with the Office of Residence Life to respond to any pest-related concerns that are reported within the community. A contracted exterminator is on campus on Mondays, Wednesdays and Fridays each week to perform routine inspections and treatments and to respond to specific areas of concern. Students may report any pest-related concerns to Saint Joseph's Facilities Management through SchoolDude or to Pennbrook Maintenance through AppFolio.
It is important for residents to be mindful of general health and safety guidelines to prevent unwanted pests in the residence halls. Below are some tips:
- Do not leave food out overnight; keep all food stored in a refrigerator or in insect-proof containers made of plastic, metal or glass with tight-fitting covers.
- Remove all food or spilled drinks from surfaces with soapy water.
- Take the garbage out regularly.
- Remove boxes, especially if they’re made from corrugated cardboard, newspapers, bags and other unnecessary items that can clutter rooms.
- Submit a work request for any concerns so that the issue can be treated in a timely manner.
Bed bugs are a nuisance and have become more common in this region of the country. Every summer, each residence hall is thoroughly inspected by a team of contractors and dogs trained in bed bug detection. This allows us to resolve any possible concerns prior to students' arrival on campus. We understand that we are in an urban location and that these situations can be brought back into the building after students move in. We take these concerns very seriously and, when identified, complete a thorough treatment of the spaces.
What are bed bugs?
Bed bugs are small insects that feed on human blood. Adult bed bugs are about the size, shape and color of an apple seed. They can be found where humans sleep and feed mostly at night.
How can I tell if I have bed bugs?
- Bites on your body. It can be difficult to differentiate bed bug bites from other insect bites or skin irritation. Bed bug bites often occur in a line of three bites and usually occur in places where clothes rest close to the skin.
- Tiny dark red or brown spots on bed linens. Bed bugs excrete as they feed, leaving these marks behind.
- Discarded skins. Bed bugs molt multiple times as they grow. Their shed skins retain the bed bug shape.
What do I do if I think I have bed bugs?
Contact Facilities Management or the Office of Residence Life. We will work with the exterminator to do a full inspection of your room and provide any treatment necessary for the space. If you suspect that you have bites, you may also visit the Student Health Center. Bed bug bites generally cause only minor irritation and are not serious.
If bed bugs are confirmed in your space:
- Residence Life and/or Facilities will call you to confirm if bed bugs are found.
- Residence Life and Facilities will schedule a treatment for your room. The complete treatment typically takes 7-10 days. Residence Life will provide you and your roommate(s) with a temporary space on campus where you may stay for the duration of the treatment.
- Treatment includes fumigation of the room. You may not return to the room during the treatment process. Detailed instructions regarding the preparation of the room will be provided to you.
- Mass communication of bed bug occurrences is generally not required. Residence Life does not share any detailed information regarding specific locations of possible situations unless it is an extreme case that may affect the larger community.
Housing Damage Billing Process
The timeline of the damage billing process will begin at closing and conclude over the summer in early July. Students will receive an email about their bill and timeline to appeal in their SJU email. Below are the general dates of the damage bill process. Please note that some dates may change in the process. All dates will be included in email communications.
- Final Exams Week: Students will be checking out either via express check-out or in-person check-out. If in-person checkout is scheduled, a Resident Advisor (RA) or professional staff member may walk the space with the student. Staff will write down any concerns but no charges will be determined at this time.
- 1st Week of June: Damage billing notification letters are sent to student's SJU emails and students may begin to appeal decisions. The damage bill appeal sheet is the only way appeals will be accepted from students only. Any calls to the office will be directed to the email with the appeal instructions.
- June 30: All appeals must be submitted via the damage bill appeal form. No appeals will be accepted after this time.
1st Week of July: Damage charges will be applied to student accounts and notified via email. Balances due will be able to be paid through Student Accounts.
To ensure a correct checkout of your space, your RA will be placing checklists on your room/apartment doors. These guides are useful to make sure you and your roommate(s) clean and prepare your space to be checked by staff. You can download your checklist for your area by clicking on the links below:
Parents are welcome to call and ask our central office questions about a student's damage bill or the process. However, students are expected to fill out the damage appeal and participate in the process. Here are some things to be aware of as parents in the damage bill process.
- During the checkout process, your student's RA will not be able to determine if damages are going to be added to your student's account or how much it will cost if they are added. Any questions can be addressed with your student's Residential Area Manager.
- Please do not reach out to your student's RA about a damage bill. Any questions should be directed to the Residence Life main office 610-660-1060.
- Any appeals must be done through your student and the link your student was sent with the damage bill. Any appeals will be handled by the student's area manager during the process. Students will receive either a response of an approved appeal, modified appeal or denied appeal.
- All students who receive a damage bill will be emailed directly to their SJU email and given an opportunity to appeal.
- If your student does not receive a damage bill, that means they properly checked out and did not have any issues.
Am I able to appeal my damages?
Yes, you are able to appeal your charges if you do an in-person checkout. Those for elect for an express check-out are not eligible to appeal. The deadline to appeal any damages is June 30th.
How do I appeal my damages?
If you receive a damage bill email, you will have a link included in the email to appeal to any charges you wish to dispute. Phone calls or emails to our office will not be accepted forms of an appeal. All appeals must go through the link.
How do I take responsibility for damage in my space?
Students are encouraged and able to take responsibility for any damages that they have created during the year. Forms for taking responsibility for specific damages can be found in your Residential Area Manager's (RAM) office. If no one takes responsibility for a charge, the cost may be evenly divided among the students in the space.
What type of charges might appear on my bill?
Below are some common charges you may see in your room/apartment but are not limited to these.
- Broken blinds
- Command strips, mirrors or stickers on walls/doors/windows
- Excessive cleaning needed/removal of items (includes removing non-SJU furniture)
- Common room/lounge furniture not returned to its original configuration
- Broken ceiling tiles
- Missing/broken common room/lounge furniture
- Damaged walls requiring patch/painting
- Failure to remove a rug
What if I lost my key?
If you have lost your key, you can fill out a lock change request form in your RAM's office when you go to check out. If students do not turn in their room keys, they will receive an email with a strict deadline to securely mail the key back to our office. If there are any issues with the key arriving by mail, students will be charged for a new lock.
What if I forgot to return my key?
You will not be officially “checked out” of your space until your key is returned. Students who do not return a key at move out will receive one email and a strict deadline to return the key to our office via mail or in person. If the student does not respond to the email or return it by the deadline, lock changes can not be canceled. Any keys lost in the mail while sending back will result in a lock change charge.
Who determines the prices for my damage bill?
Prices for all areas are predetermined by the University. Pennbrook prices are set by Aquinas management.
How do I pay my damage bill?
Bills will be added to your student account between July 7-9. You may pay the bill through the Nest anytime after that.
Conflicts occur in all relationships, whether it be with your best friend, a family member, the person in front of you in line for a Hawk Wrap or your roommate. It is a big adjustment to live with a new roommate(s) each year. The key to a successful roommate relationship is not avoiding conflicts. Successful roommate relationships result from working through conflicts together.
- Talk to each other in person and not via text message. A real conversation shows that you respect your roommate and your relationship enough to set aside some time to productively resolve problems.
- Address any issues early. A big conflict may develop if a series of small, unaddressed issues pile up until the smallest event triggers a larger-than-life argument.
- Get to know yourself as well as your roommate. While considering what you need from your roommate, reflect on your own behaviors and how your actions may positively or negatively impact others.
- Know and use your resources. RAs and the professional RAM staff members are trained and can help with difficult conversations.
- Write it down. SJU asks that roommates complete a Roommate Agreement with their RA during the first few weeks of school. This practice allows you to review expectations around visitors, guests, space, personal property, cleaning and communications. Take this seriously; this knowledge can be a powerful tool for establishing and effectively managing a good relationship.
If you find that you and your roommate(s) are not compatible after all mediation efforts, you may work with your RAM to explore a room change. Room changes outside of the Open Room Change Process are not considered unless mediation has taken place.